Trading environment
Slippage, stability, execution and pricing anomalies
Public review signals7.4Weight 22%
City Index
FCAFinancial Conduct Authority
ASICAustralian Securities and Investments Commission
MASMonetary Authority of SingaporeCity Index is a StoneX trading brand offering leveraged forex, spread betting and CFDs through regional regulated entities. Availability depends on country and client classification.
Last verified: Aug 25, 2026Sources and audit trail
Overview
City Index is a StoneX trading brand offering leveraged forex, spread betting and CFDs through regional regulated entities. Availability depends on country and client classification.
TraderVote user rating
8.8/10
Trader reviews
1,090
Regulation
Regulated (Tier-1)
Main regulators
FCAASICMASMain strengths
Main risks
✓ No major risk themes reported
Building sampleUpdated Aug 27, 2026
AI web composite score
Five web-reputation dimensions plus one objective regulatory dimension for City Index
Web reputation 75% 7.7Regulation 25% 8.4
7.9/ 10Good
Not included in formal rankings yetThe number of real sources or effective samples has not reached the publication threshold. Missing dimensions are left unscored rather than filled with zero or a neutral value.
Data confidence42% · Low
Deposits & withdrawals
Funding speed, withdrawals, checks and payment methods
Public review signals7.6Weight 18%
Customer service
Response time, expertise and complaint handling
Public review signals8.9Weight 13%
Trading costs
Spreads, commissions, swaps and hidden charges
Public review signals7.4Weight 18%
Sales conduct
Promotion terms, sales pressure and return claims
Public review signals7.1Weight 4%
Regulation & compliance
Scoring rulesReview sentiment is excluded. Licence quality accounts for 60%, jurisdiction coverage 25%, and Tier-1 diversification 15%. Additional licences have diminishing returns, while enforcement actions or licence suspensions may reduce the score.View full methodology →Licence quality, jurisdiction breadth and regulatory diversification
Objective regulatory facts8.4Weight 25%
Customer service is the strongest review-based dimension; Sales conduct is the weakest. Regulation & compliance is scored independently from verified licence facts.
| Dimension | Score | related mentions |
|---|---|---|
| Trading environment | 7.4 | 46 |
| Deposits & withdrawals | 7.6 | 8 |
| Customer service | 8.9 | 26 |
| Trading costs | 7.4 | 19 |
| Sales conduct | 7.1 | 15 |
| Regulation & compliance | 8.4 | 3 |
Products
- Forex, indices, shares, commodities, metals, bonds, interest rates and options through spread betting or CFDs where available
Accounts
- Retail, eligible professional and demo accounts; spread betting is jurisdiction-specific
Platforms and tools
- City Index Web Trader, mobile app, MetaTrader 4 and TradingView where available
Funding currencies
AUDGBPSGDUSD
Support and availability
Support channels and market-hour coverage vary by regional site.
Spread betting, CFDs, professional classification and platform availability vary by jurisdiction.
Regulation
Regulators
StoneX Financial Ltd
United Kingdom · FCA
- Regulators
- FCA
- Licence / registration number
- FRN 446717
Client protection
UK retail client-money, negative-balance and eligible compensation protections apply only to clients of this entity.
View protection details
UK retail client-money, negative-balance and eligible compensation protections apply only to clients of this entity.
Official record ↗StoneX Financial Pty Ltd
Australia · ASIC
- Regulators
- ASIC
Client protection
Australian client-money and disclosure rules apply to clients of this entity.
View protection details
Australian client-money and disclosure rules apply to clients of this entity.
Official record ↗StoneX Financial Pte. Ltd.
Singapore · MAS
- Regulators
- MAS
Client protection
Protection follows MAS rules and the applicable client agreement.
View protection details
Protection follows MAS rules and the applicable client agreement.
Official record ↗Trading conditions
- Spreads from
- 0.8 pips
- Max leverage
- 1:400
- Execution
- Not available
- Commission
- Not available
- Platforms
- City Index Web Trader · City Index App · MT4 · TradingView
- Highest verified leverage
- Up to 1:400 for eligible professional or regional accounts. UK retail leverage is lower and product-specific.
- Pricing
- Selected forex spreads are published from 0.8 pips. Pricing, commission and financing vary by product, platform, region and client type.
- Margin close-out
- Retail negative-balance protection and automatic close-out at 50% of required margin are described for the UK offering; professional protections differ.
Leveraged forex and CFD trading can cause rapid losses. The displayed leverage is the highest verified brand offering, not a global entitlement; lower limits can apply by entity, region, client classification, account, instrument, equity and market conditions.
Payments
Deposits
1 methods| Method | Minimum | Processing | Fee |
|---|---|---|---|
| Bank cards, bank transfer and available regional methods | Entity- and method-specific | Method-dependent | Broker, bank and provider fees depend… |
Withdrawals
1 methods| Method | Minimum | Processing | Fee |
|---|---|---|---|
| Verified card or bank account | Method-specific | Method-dependent after approv… | Method and intermediary fees may appl… |
Accounts or cards must be in the client’s name. Availability, limits and checks depend on the contracting entity.
Promotions
Active offers and promotions from City Index
No verified active promotions.
Sources and audit trail
Last verified: Aug 25, 2026
- City Index UK terms and policiesAug 25, 2026
- City Index margin and leverageAug 25, 2026
- City Index managing trading riskAug 25, 2026
- City Index professional markets and platformsAug 25, 2026
How this company uses TraderVote
Company participation and regulatory verification are displayed separately.
Company access allows replies and verified change requests. It cannot edit user ratings, remove reviews or directly change TraderVote regulatory scores.
Trader reviews
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